SALT STUDIOS PRIVACY POLICY

Last updated: 13 August 2026

Salt Studios respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a booking, purchase a membership or class, attend Salt Studios, complete a form, or otherwise interact with us.

1. WHO WE ARE

Salt Studios is a boutique movement and wellness studio based in East Twickenham, offering yoga, Pilates, Reformer Pilates, LED/red light sessions, sound baths, Reiki and other wellbeing services.

The organisation responsible for your personal information is:

SALT STUDIOS WELLNESS LTD
Trading as Salt Studios
421 Richmond Road
East Twickenham
TW1 2EF
United Kingdom

Email: hello@saltstudioslondon.co.uk

In this Privacy Policy, "Salt Studios", "we", "us" and "our" refer to the organisation above.

If you have any questions about how we use your personal information, please contact us using the email address above.

2. WHAT INFORMATION WE COLLECT

We may collect different types of personal information depending on how you interact with Salt Studios.

Information you provide directly to us

This may include:

  • Your name

  • Email address

  • Telephone or mobile number

  • Date of birth or age, where relevant

  • Address

  • Booking information

  • Membership information

  • Class attendance

  • Purchase and transaction information

  • Information provided when you contact us

  • Information provided through enquiry or lead forms

  • Feedback, reviews and testimonials

  • Information you provide when entering competitions or promotions

  • Preferences relating to classes, treatments or services

  • Photographs or videos where you have given appropriate permission

  • Information about injuries, physical limitations, pregnancy, medical conditions or other health considerations where you choose to provide this information

Information collected when you use our website

We may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Approximate location

  • How you interact with our website

  • Referring website

  • Cookies and similar technologies

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

3. BOOKING, MEMBERSHIPS AND CUSTOMER ACCOUNTS

We use Momence to manage bookings, memberships, class schedules, customer accounts and attendance.

When you book a class, purchase a membership, create an account or otherwise interact with Salt Studios through Momence, certain personal information will be processed through the Momence platform.

This may include:

  • Your name

  • Contact details

  • Booking history

  • Membership information

  • Attendance records

  • Purchase information

  • Information contained within your customer account

  • Information you provide through forms or waivers

Salt Studios determines why and how your personal information is used for the purposes described in this Privacy Policy.

Momence processes customer data on behalf of businesses using its platform for the provision of its services. Momence states that it has measures in place for GDPR compliance and that customer data may be stored in the United States, with appropriate transfer mechanisms in place.

You can read Momence's own Privacy Policy on its website.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Create and manage your customer account

  • Process bookings

  • Manage memberships and class packages

  • Process purchases and payments

  • Keep records of class attendance

  • Send booking confirmations and reminders

  • Contact you about changes, cancellations or important information relating to your booking

  • Provide classes, treatments and other services

  • Understand your requirements

  • Help our teachers and practitioners provide an appropriate and safe experience

  • Respond to enquiries

  • Provide customer service

  • Process refunds or other transactions

  • Maintain business and financial records

  • Improve our classes, services and customer experience

  • Ask for feedback or reviews

  • Administer promotions and special offers

  • Manage our website

  • Protect our website, premises, staff and customers

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted by law and, where required, with your consent

5. HEALTH AND WELLBEING INFORMATION

Some Salt Studios activities involve physical movement and exercise.

We may therefore ask you to provide information about:

  • Injuries

  • Medical conditions

  • Pregnancy

  • Physical limitations

  • Allergies or relevant sensitivities

  • Previous operations or injuries

  • Other health considerations that may affect your participation

Information concerning a person's health is treated as special category personal data under UK GDPR and receives additional protection.

We collect this information only where it is relevant and necessary to help us provide our services safely and appropriately.

Where we rely on your explicit consent to process health information, you may withdraw that consent at any time.

However, if you choose not to provide information that is necessary to assess whether a particular activity is suitable or safe for you, we may not be able to provide that service.

We will not use health information for advertising or general marketing purposes.

We will take appropriate steps to restrict access to health information to people who genuinely need it for the relevant service.

6. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following:

Contract

We may process your information where it is necessary to provide a class, membership, treatment, booking or other service that you have requested.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation, insurance, health and safety or regulatory requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include:

  • Managing our business

  • Improving our services

  • Maintaining website and system security

  • Communicating with customers about relevant services

  • Managing customer relationships

  • Preventing fraud and misuse

Consent

Where appropriate, we may ask for your consent to process certain information.

You may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

For special category health information, we will identify an appropriate additional condition for processing under UK GDPR, where required.

7. MARKETING

We may occasionally contact you with information about:

  • New classes

  • Memberships

  • Workshops

  • Events

  • Retreats

  • Treatments

  • Special offers

  • New services

  • Salt Studios news

We will only send electronic marketing where we have a lawful basis to do so under applicable UK data protection and electronic marketing laws.

Where consent is required, we will ask you to actively opt in.

You can unsubscribe from marketing communications at any time by:

Unsubscribing from marketing will not prevent us from sending essential service communications relating to bookings, memberships, payments, cancellations or other services you have purchased.

8. LEAD FORMS AND ENQUIRIES

If you complete a Salt Studios enquiry or advertising lead form, we may collect information such as your name, email address, telephone number and information about the service you are interested in.

We use this information to respond to your enquiry and, where permitted, to contact you about the service you have expressed an interest in.

If the form is provided through a third-party advertising platform such as Meta, that platform may also process your information under its own privacy policy.

We will not intentionally use health information to create advertising audiences.

9. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Make the website function properly

  • Remember your preferences

  • Understand how visitors use our website

  • Measure website performance

  • Improve our services

  • Measure advertising effectiveness

  • Support marketing activities where permitted

Some cookies are essential for the website to operate.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookie preferences through our cookie consent mechanism or through your browser settings.

10. META AND ONLINE ADVERTISING

We may use Meta and other advertising platforms to promote Salt Studios and measure the performance of our advertising campaigns.

These platforms may use cookies, pixels and similar technologies to help us understand how people interact with our website and advertising.

Where required, we will obtain appropriate consent before using non-essential tracking technologies.

We will not intentionally upload or use sensitive health information to create advertising audiences.

11. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information with trusted organisations where this is necessary to operate Salt Studios.

These may include:

  • Momence, our booking and membership platform

  • Payment providers

  • Website hosting providers

  • Email and SMS providers

  • Marketing platforms

  • Advertising platforms

  • IT and technical service providers

  • Accountants and bookkeeping providers

  • Legal or professional advisers

  • Insurance providers where necessary

  • Government bodies, regulators or law enforcement where legally required

  • Emergency services where necessary to protect someone's vital interests

We do not sell your personal information.

Where third parties process information on our behalf, we will take appropriate steps to ensure that they provide appropriate safeguards for your personal information.

12. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

Momence states that it may store customer data in the United States and uses mechanisms including the UK Extension to the EU-U.S. Data Privacy Framework and appropriate contractual safeguards for relevant international transfers.

13. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, insurance and regulatory requirements.

Retention periods may vary depending on the type of information.

For example:

  • Customer and booking records may be retained for an appropriate period after your relationship with us ends.

  • Financial and transaction records may be retained for longer where required for accounting or tax purposes.

  • Marketing information will generally be retained while you remain subscribed or until you withdraw consent, subject to appropriate suppression records.

  • Health information will only be retained for as long as reasonably necessary for the purpose for which it was collected.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we process your information in certain circumstances

  • Object to certain processing

  • Object to direct marketing

  • Withdraw consent where we rely on consent

  • Request portability of certain personal information

  • Object to certain automated decision-making or profiling

These rights are subject to certain legal exceptions and conditions.

To exercise your rights, please contact:

hello@saltstudioslondon.co.uk

We may need to verify your identity before responding to a request.

15. YOUR MARKETING PREFERENCES

You can change your marketing preferences at any time.

If you unsubscribe from marketing, you may still receive essential communications relating to services you have booked or purchased.

For example:

  • Booking confirmations

  • Class reminders

  • Class cancellations

  • Schedule changes

  • Membership information

  • Payment information

  • Important service announcements

These communications are necessary for us to provide the services you have requested and are not marketing communications.

16. SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Accidental destruction

  • Unauthorised disclosure

However, no online transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess the breach and take any action required under applicable data protection law.

17. PHOTOGRAPHS, VIDEO AND TESTIMONIALS

We may occasionally take photographs or videos at Salt Studios for use on our website, social media and other promotional materials.

Where appropriate, we will ask for permission before using identifiable images of customers for promotional purposes.

If you provide feedback, a review or testimonial, we may ask for permission to use it for marketing purposes.

Where you have given permission, we may use your first name alongside your testimonial.

You may contact us if you would like to withdraw permission for future use.

18. CHILDREN

Salt Studios is primarily intended for adults unless a particular class, event or programme is specifically advertised as suitable for children or young people.

Where we knowingly collect information relating to children, we will take appropriate steps to comply with applicable data protection requirements.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites and services, including:

  • Booking platforms

  • Payment providers

  • Social media platforms

  • Partner websites

  • Event or treatment providers

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • Our services

  • Our technology

  • Our business

  • The third parties we use

  • Data protection law

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

21. MAKING A COMPLAINT

If you have a concern about how we have handled your personal information, please contact us first:

Salt Studios
421 Richmond Road
East Twickenham
TW1 2EF

Email: hello@saltstudioslondon.co.uk

We will do our best to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about your rights and how to make a complaint through the ICO's website.

22. CONTACT US

If you have any questions about this Privacy Policy or how Salt Studios uses your personal information, please contact:

Salt Studios
[FULL LEGAL COMPANY NAME]
421 Richmond Road
East Twickenham
TW1 2EF
United Kingdom

Email: hello@saltstudioslondon.co.uk

Last updated: 13 August 2026